How do I order?
If this is your first time buying something, or if you're sending a gift to a friend, you'll want to place items in your shopping cart and proceed to checkout through our order form.

How can I pay? Is it safe to use my credit card?
All prices in our store are listed in AUD Australian Dollars. We currently accept Visa, Mastercard & PayPal through a PayPal Secure Server when you complete checkout - Your Credit Card details are not kept on our server.

We also accept Direct Deposit / Bank Transfer into our Bank Account (this info will be emailed to you when you place order). Please continue through checkout & select bank transfer as your payment method. Please use your order no. as a reference for faster tracking when using Direct Deposit / Bank Transfer to avoid any confusions with your payment.

How much is shipping ?
Costs are weight based and are combined when you purchase multiple items.Currently we send all items by Australia Post, Standard & Registered Post (fully insured). If Registered Post is selected, then the tracking number is recorded with your online order so you can track after shipment.

The exact cost for your order will be shown when to proceed through checkout and prior to payment.

Do you ship internationally?
NO. We only supply Australian product to Australian delivery address at thi time.

Can you supply other TV Series that are not listed on your site ?
Yes. We have access to a vast library of TV Series. Contact Us and ask if what you want is available.

DO YOU OFFER ANY REFUNDS?

Yes we do.  If your product is faulty in any way, then please contact us within 14 days of purchase and we will either replace, repair any defective product. Just email or call us  with the details of your dissatisfaction and we'll go out of our way to ensure that any issue is dealt with in a prompt & fair manner.

We truly value our customers, as we are reliant on them for repeat business and word of mouth recommendations to their friends to keep us in business.

For region capabilities please check that the product is compatible with your Region and Format. All our product is Region 4 and in PAL format (unless noted) and may not play on overseas players or game machines.  We do not refund based on wrong region/format chosen ONLY if the product is defective.

Why should I buy from TVseriesgalore.com?
The answer is simple... We have the best PRICES, QUALITY, and SERVICE anywhere… Try us, we'll prove it to you.

What do your film classifications mean?

[G] For general exhibition
Suitable for all viewers. Parents should feel comfortable that children can watch these movies without supervision. Access to these films is open to persons of any age.

[PG] Parental guidance recommended for persons under 15 years
This classification indicates to parents that their guidance is recommended for children seeing the film, but access is unrestricted. Movies classified [PG] will not be harmful or disturbing to children.

[M] Mature. Recommended for mature audiences 15 years and over
It is recommended that any persons under 15 years of age be accompanied by an adult when seeing this film, as content is considered to be potentially disturbing to those under this age. However access to [M] rated films is legally unrestricted, as the classification is only advisory.

[MA] Mature Accompanied. Restrictions apply to persons under the age of 15
This classification is legally restricted. Children under 15 will not be permitted to see [MA] movies unless in the company of a parent or adult guardian. Cinema staff may ask for proof of age identification, and are entitled to refuse service if this is not produced.

[R] Restricted to adults 18 years and over
Access is legally restricted to persons only aged 18 years or over. No person under 18 years of age will be allowed in to the cinema at all. Cinema staff are entitled to refuse service to any person unable to prove that they are 18 years of age or above.

[X] Restricted to adults 18 years and over
Access is legally restricted to persons only aged 18 years or over. Banned from showing in cinema's in most states. Movies are banned from sale in most states, but are legal to possess. Can purchase through mail order from ACT to any other state if the person can prove they are 18 years of age or above.

What is PAL?

Phase Alternating Line. The colour TV broadcast system used in Australia, UK & Europe. A PAL picture delivers a better quality picture than NTSC due to its 625 horizontal lines (sharper picture and better colours).

Please note: DVD players sold in NTSC countries (United States, Canada and Japan) may not be compatible with the PAL system, preventing playback. Your TV set will also need to be PAL compatible in order to view these DVDs in colour. Please refer to your user manual or manufacturer to determine compatibility.

What is NTSC?

National Television Systems Committee. The colour TV broadcast system used in the US, Canada and Japan. An NTSC picture is made up of 525 horizontal lines and has inferior picture quality in comparison to the PAL system.

Please note: Most DVD players sold in Australia will play both NTSC & PAL discs, but your TV monitor must be NTSC compatible in order to view in full colour. Most TV's sold in Australia these days are Multi-Sync & can play both PAL & NTSC DVD's. Please refer to your user manual or manufacturer to determine compatibility.

What are DVD Regions?

Most DVD's on sale at TVSeriesGalore are Region Four (4) format, unless otherwise stated. The Other Regions we cover is Region 0 (see below)

There are six world Regions for DVD.

Discs manufactured in one region will usually only play on players that were manufactured in the same region, so discs bought in the Australia will not play on U.S. players and vice versa.

However, the regional coding system is entirely optional and discs without Regional Codes (Region 0) will play on any player in any country.

Please check to make sure our DVDs will be able to play on your DVD machine, as some DVD players are sold as multizone units and can play DVDs from every region. Please check your DVD manual, or with the manufacturer, if in doubt.

There are 6 regions throughout the world:

Region 1 - Canada, United States and its Territories
Region 2 - Japan, Europe, South Africa and the Middle East
Region 3 - Southeast Asia and East Asia
Region 4 - Australia, New Zealand, Pacific Islands, Central and South America
Region 5 - Indian Subcontinent, Former Soviet Union and Africa
Region 6 - China

Additionally, DVDs may be encoded as Region 0 or Region All, which means that they are compatible in all regions. However, your TV needs to be able to view PAL format.  Typically for Australia and New Zealand.

Privacy Policy

TV Series Galore is committed to supporting and implementing the 'National Privacy Principles for the Fair Handling of Personal Information', which outlines clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.

WHAT INFORMATION IS COLLECTED FROM ME WHEN VISITING YOUR WEB SITE?

General Site Browsing
Our ISP makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.

Ordering Products Through the Web Site
TV Series Galore use cookies to keep track of products in your shopping cart. This information is stored on your machine. Cookies are not used to for any purpose other than this, and all cookies expire after 30 minutes of inactivity. Further information is collected from you when you go through the checkout process and it outlined in the next section.

WHAT SPECIFIC PERSONAL INFORMATION ABOUT ME IS STORED AND HOW IS THIS INFORMATION USED?

During the checkout process, certain information is collected from you for the purpose of order fulfilment.

Information stored is as follows:
• Email address
• Name
• Billing Address (address, suburb, country, etc)
• Contact Phone and Fax Number (optional)
• Order Details (product ID, product quantity, price, date, etc)

These details are stored solely for the purpose of order fulfilment and correspondence. If you register for our site, your details are stored on our secure web server for recall during subsequent order placement.

Once-off order details are stored by TV Series Galore for 1 month, and then deleted. This is so we can cross check any enquiries relating to these orders, if and when they arise.

You can request a copy of the information stored by TV Series Galore at any time by sending an email request to info@tvseriesgalore.com , which includes details of your name, email address and one prior order number. Upon request we will delete your personal details from our records.

Your credit card details are not stored on our web server. Credit card data is stored securely offline at PayPal. Refer to PayPal Service Agreement at their website, https://www.paypal.com/au/cgi-bin/webscr?cmd=p/gen/ua/ua-outside

TV Series Galore also uses order details to generate combined demographics for the purpose of improving site design and user experience. Individual details are never used for any purpose other than order fulfilment and correspondence.

DO YOU SELL OR GIVE ANY OF MY PERSONAL DETAILS TO OTHER PEOPLE/COMPANIES?

No. Your personal details are stored for the sole purpose of fulfilling your order and to improve your online experience, making it as easy and as fun as possible. Your personal information will never be sold, transferred or in any way provided to third party companies, government agencies or subsidiaries, except when required to by law.

WHEN WILL YOU CORRESPOND WITH ME?

TV Series Galore will correspond with you for the following purposes:
• Order confirmation
• Order shipments
• Order cancellations
• Order returns
• Answering general enquiries
• Email newsletter (only if you have specifically opted in to receive a newsletter)

You may opt out of receiving email newsletters at any time by unsubscribing in the emails you receive.

Your email address will not be provided to any 3rd parties without your consent.

Our privacy policy complies with the recently introduced Privacy Act, which can be seen at www.privacy.gov.au.

How do I contact Customer Service?
If you didn't find the answer to your question on this page, please click here to Contact Us.